The new Australian Consumer Law
A wrap of the latest on the changes to Australian consumer laws effective January 2011
The new Australian Consumer Law (ACL) is designed to protect consumers and improve business efficiency in our modern economy, one which involves a greater level of anonymity.
Unfair terms
Consumers are generally now protected in acquisition of goods, services, financial products and services or interests in land for personal use where standard from contracts are used. This has been achieved by the 'unfair terms' provisions that will allow any unfair terms to be challenged by consumers while not affecting transactions between businesses and thus ensuring business efficiency.
Consumer guarantees
The new consumer guarantee provisions are driven towards increasing business efficiency. While the consumer guarantees are not able to be restricted by suppliers, a consumer is required to establish a major failure in the goods being fit for their purpose, of acceptable quality or services provided with due care and skill before a refund will be required. While this does not afford the same protection to consumers as the previous Trade Practices legislation it will improve business efficiency.
Impact on businesses
The introduction of the ACL saw the consolidation of 17 statutes aimed to protect consumers throughout Australia. In reality, though, many pieces of State legislation are still in operation; be especially aware of 'recreational services' that tend not to be uniform across states.
Further, suppliers of consumer goods and product-related services are now required to report if they become aware of any death, serious injury or illness caused by the use, or foreseeable misuse, of a consumer good to the ACCC.
Read article > |